Skip to content

Terms of Service

Last updated: June 2026

1. Acceptance of Terms

By accessing or using the NovaStack platform ("Service"), operated by 24 Hour Gaming ("24HG", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.

We reserve the right to update these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

2. Service Description

NovaStack provides game server hosting services, including but not limited to: provisioning and management of virtual game server instances, a web-based management dashboard, access to a Pterodactyl-based control panel for server administration, on-demand backups, and related support services.

We support a wide range of game titles and server configurations. The specific features, resource allocations, and game support available to you depend on your selected plan and any additional services you have purchased.

3. Account Registration and Responsibilities

To use the Service, you must create an account by providing accurate and complete information. Your NovaStack account is linked to your 24HG Hub profile. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must be at least 13 years of age to create an account. If you are under 18, you must have the consent of a parent or legal guardian. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

You may not share, sell, transfer, or otherwise provide access to your account to any third party without our prior written consent. Each account is intended for use by a single individual or organization.

4. Acceptable Use Policy

Commercial and monetized use is expressly permitted.NovaStack is built for real communities and real businesses. You may use your servers for commercial and monetized purposes — including running donation or webstore systems, selling in-game ranks, perks, or cosmetics, accepting sponsorships, operating a paid or subscription community, and hosting servers for a business, brand, or organization. We will never suspend or limit your service simply because you earn money from it: there is no separate "commercial" tier to buy and no hidden "personal use only" restriction. The single limit on reselling is white-labelling — you may monetize your own community freely, but you may not resell or sublet raw NovaStack hosting as your own hosting product without prior written authorization.

The following uses are not permitted. You agree not to use the Service to:

  • Host, distribute, or facilitate any illegal content or activities under applicable law
  • Distribute or operate cheating tools, exploits, hacks, or any software designed to provide unfair advantages in games
  • Perform, facilitate, or participate in Distributed Denial of Service (DDoS) attacks or any form of network abuse
  • Mine cryptocurrency, run blockchain nodes, or perform any computation unrelated to game server hosting
  • Send unsolicited bulk communications (spam) or run mail servers
  • Host or distribute malware, viruses, trojans, or any other malicious software
  • Infringe upon the intellectual property rights of others
  • Host content that promotes violence, hatred, discrimination, or harassment
  • Attempt to gain unauthorized access to other users' servers, accounts, or data
  • Circumvent or attempt to circumvent any resource limits, security measures, or access controls
  • Use the Service in a manner that degrades performance for other users
  • Resell or redistribute the Service without prior written authorization

Serious violations of this Acceptable Use Policy — such as illegal activity, DDoS abuse, or an active security threat — may result in immediate suspension or termination of your account.

Transparent enforcement — no opaque takedowns.Except where we are legally compelled to act immediately or where there is an active security threat, we will tell you which specific term was violated and give you a clear opportunity to respond or remedy the issue before we suspend or terminate your service. You may appeal any enforcement action by opening a support ticket or contacting us on Discord, and a human — not an automated system — will review it.

5. Payment and Billing

NovaStack operates on a credit-based billing system. You purchase credits which are applied to your account and consumed based on your active services. All prices are displayed and charged in Euros (EUR) unless otherwise stated.

Payments are processed securely through our third-party payment processors, Stripe and PayPal. By making a payment, you also agree to the applicable processor's terms of service. We do not store your full credit card details on our servers.

7-Day Money-Back Guarantee: If you are a new customer and are not satisfied with the Service, you may request a full refund within 7 days of your first payment. This guarantee applies only to your initial purchase and is limited to one refund per customer. To request a refund, contact us at support@novastack.org.

Beyond the 7-day guarantee period, credits are generally non-refundable except where required by applicable law. Unused credits remain on your account and do not expire as long as your account is active.

If your credit balance reaches zero, your servers will be suspended. Suspended servers and their data will be retained for 7 days, after which they may be permanently deleted. It is your responsibility to maintain a sufficient credit balance to keep your services active.

6. Service Level Agreement

We target 99.9% uptime for our hosting infrastructure on a monthly basis, excluding scheduled maintenance windows. Scheduled maintenance will be announced at least 24 hours in advance via our status page and Discord server.

This uptime target covers the availability of our hosting infrastructure, control panel, and network connectivity. It does not cover issues caused by: game server software bugs, user configuration errors, third-party plugins or mods, upstream provider outages beyond our control, DDoS attacks, force majeure events, or scheduled maintenance.

In the event of a verified outage exceeding the 99.9% target in a given calendar month, affected customers may request service credits by contacting support. Service credits are applied to your NovaStack account balance and are not redeemable for cash.

7. Server Resources and Fair Use

Each server plan comes with a defined allocation of CPU, RAM, storage, and network resources. You agree to use these resources within the limits of your selected plan. We provision resources responsibly — the allocations listed for your plan are dedicated to your servers.

However, sustained usage patterns that significantly exceed what is reasonable for game server hosting (such as running non-gaming workloads, persistent 100% CPU usage unrelated to active players, or excessive disk I/O) may be considered a violation of this fair use policy. We will make reasonable efforts to contact you before taking action in such cases.

8. Data and Backups

You can create and restore on-demand backups of your game server data at any time from the Backups panel in your server control panel. These backups are stored for a limited retention period and are intended as a convenience feature to help you recover from accidental data loss.

While we provide backups, you are ultimately responsible for maintaining your own backups of any data that is important to you. We strongly recommend regularly downloading copies of your server configurations, world saves, and any other critical data.

We are not liable for any data loss, including but not limited to data loss resulting from hardware failure, software bugs, security breaches, account termination, or any other cause. Backups are provided on a best-effort basis and we do not guarantee their availability, completeness, or integrity.

9. Suspension and Termination

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, for conduct that we determine, in our sole discretion, violates these Terms, is harmful to other users, or is otherwise objectionable.

Grounds for suspension or termination include, but are not limited to: violation of the Acceptable Use Policy, failure to maintain a positive credit balance, fraudulent payment activity, providing false information during registration, or any activity that poses a security risk to our infrastructure or other users.

You may terminate your account at any time through the dashboard settings. Upon termination, your servers will be stopped and your data will be retained for 30 days before permanent deletion, unless you request earlier deletion or unless termination was due to a Terms violation, in which case data may be deleted immediately.

10. Intellectual Property

The Service, including its design, features, code, documentation, and branding, is owned by 24 Hour Gaming and is protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service without our prior written consent.

You retain ownership of any content you upload to or create on your servers. By using the Service, you grant us a limited license to store, process, and transmit your content solely for the purpose of providing and improving the Service.

11. Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by applicable law, 24 Hour Gaming, its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to, use of, or inability to access or use the Service
  • Any conduct or content of any third party on the Service
  • Unauthorized access, use, or alteration of your transmissions or content
  • Server downtime, data loss, or hardware failure
  • Any bugs, viruses, or other harmful code that may be transmitted through the Service

Our total aggregate liability to you for all claims arising from or related to the Service shall not exceed the amount you have paid to us in the 12 months immediately preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless 24 Hour Gaming and its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

13. Modifications to Terms

We may revise these Terms at any time by posting the updated version on this page with a new "Last updated" date. For material changes, we will make reasonable efforts to notify you via email or through a prominent notice on the Service at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and may close your account.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Germany.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: support@novastack.org
  • Support tickets: Available through your NovaStack dashboard
  • Discord: discord.gg/ymfEjH6EJN